Sight and Sound Music Center
Sight and Sound Music Center
Sight and Sound Music Center

Sight and Sound Music Center

Sight and Sound Music Center, established in 1993, is a brick and mortar retail store selling musical instruments, professional audio, and accessories to the music industry. Located in Muncie, IN, we …
About Sight and Sound Music Center

Sight and Sound Music Center, established in 1993, is a brick and mortar retail store selling musical instruments, professional audio, and accessories to the music industry. Located in Muncie, IN, we are a registered member of the National Association of Music Merchants (NAMM) and the National Federation of Independent Businesses (NFIB).

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Shipping Policy

SHIPPING

Most orders above $100 are eligible to receive free shipping.

Free Shipping applies to all orders shipping to the 48 contiguous United States (and some military shipments). Orders from Hawaii, Alaska, Canada and all international orders are typically shipped via USPS and are not free. If an order does not qualify for free shipping, please contact us (See Contact Number below) for an accurate shipping quote.

Please note, prices for US Postal shipments to Canada and military shipments overseas can vary drastically. We will ship Military orders free freight as long as the costs are in line with normal domestic shipments. If freight costs are excessive, which is often the case with FPO shipments, we reserve the right to re-quote freight cost. Due to USPS weight and size restrictions, there are some items that are simply to large and / or heavy to ship this way. We will always call for approval and to discuss options before making any changes.

If there are any concerns about your purchased item(s), please contact us and request an inspection of the item by one of our experts (See Contact Number below). We will be more than happy to send pictures, do full function and quality control tests, and face time during the inspection process, when requested.

We believe in saving the planet, so we recycle boxes. Some item(s) may arrive in a lightly used recycled box with markings different from the brand ordered.

REFUSED OR MISSED SHIPPMENTS:

Do not refuse any shipment. If a shipment is refused, the receiving party will be responsible for all costs. These costs include, but are not limited to the original shipping fees, return shipping fees, restocking fees, refusal fees, and any additional shipping cost to reship. Any shipment that is not accepted, refused a signature, missed all delivery attempts, provided incorrect information, and is returned to our facility, will not reship for free.

SHIPPING METHODS:

Our primary carrier is Fed Ex. We will use other carriers from time to time for certain circumstances (such as international orders). Some items may ship directly from a manufacturer, utilizing their preferred carrier.

CONTACT PHONE NUMBER:

1-800-867-4611

Return Policy

New Items

Returnable within 30 days of delivery.

Used & Vintage Items

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

RETURN AN ITEM(S):

1. Call us for an RMA # (Return Merchandise Authorization). See Contact Number below.
2. Pack your item(s) securely.
2. Ship us the item(s). Please, Write the RMA # on the return label, not on the box. We recycle our boxes.
3. Once the item(s) have been received and inspected, any refunds, replacements, exchanges, etc... will be
authorized and completed by our staff.

RESTOCKING FEE:

As long as the item(s) are returned in the same condition and packaging as received within 30 days of the invoice date, we do not charge a handling or return fee.

INCORRECT ORDER DELIVERED:

In the rare event we have sent an incorrect order, please contact us within 48 hours (See Contact Number below). We will issue a FedEx "call tag" to have the items picked up and returned to our facility. If a call is placed outside of the 48 hour grace period, we reserve the right to charge return shipment fees to the receiving party. All return shipments for this service will be picked up as ground freight only.

DAMAGED ORDERS:

Don't worry. We have less than 1/2% damage rate! But, just in case, Below are some helpful guidelines.
1. Do not refuse a shipment. (Even if the driver says to)
2. Immediately open, document (pictures), and inspect all shipments.
*A damaged box does not mean a damaged product.
3. If damage is found, call us immediately and we will resolve the situation. (See Contact Number below)
*We reserve the right to refuse damage claims outside of 72 hours after delivery.
4. Customer service is our number 1 priority. We will do everything in our power to resolve the issue as fast as
possible.

DAMAGED ORDER REPLACEMENT:
All damaged item(s) must be shipped and received by our facility before the replacement product(s) will be released for shipment. If the replacement item(s) need to be expedited prior to our facility receiving the damaged item(s), full payment for the replacement item(s) will be required. The cost of the original damaged item(s) will be refunded as soon as our facility receives and inspects them.

HOW LONG WILL IT TAKE TO GET MY REFUND?
Allow 2-4 business days (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds can take up to 4 days to show on your credit card once processed.

I DAMAGED MY PRODUCT! CAN I STILL RETURN IT?
We take these on a case to case basis. Contact us at the number provided below.

WHAT CAN I DO IF I RECEIVED A PRODUCT THAT IS NOT LIKE THE PICTURE?
You have 30 days to return it for a refund or exchange. If you have any questions, Please contact us at the number provided below.

CAN I RETURN A PRODUCT BECAUSE IT IS NOT SET-UP OR TUNED?
All musical instruments made of wood will change when the climate changes. Please contact us at the number below and we will advise whether an issue is standard setup / maintenance or a defect. If defective, we will arrange a return or exchange.

WHAT OTHER RETURN POLICY EXCLUSIONS MIGHT I NEED TO KNOW?
We reserve the right to open and inspect any item before shipping. The majority (but not all) of stringed instruments are opened and inspected, so it is likely to be re-taped. If you want an item in a factory sealed box, untouched by us, please call and request this in advance.

Exchange only items include: Custom made items, Microphones (wireless or wired) or Headphones or any item that can touch the mouth or ears, all recording devices, any perishable item, cymbals, guitar pickups, any form of fluids, fog smoke or haze machines or parts and Oversized items including drum sets, PA Speakers, Guitar Cabinets, Bass Guitar Packages, Light trussing, or any item over 60lbs. These items are exchange only for the same model if defective. Used Items are sold as is without warranty and are not returnable for any reason.


CONTACT PHONE NUMBER:

1-800-867-4611

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Missouri, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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