Soul City Sound
Soul City Sound
Soul City Sound

Soul City Sound

We're an online musical instrument and equipment retailer based in Philadelphia, a city known for it's unique genre of soul.
About Soul City Sound

We're an online musical instrument and equipment retailer based in Philadelphia, a city known for it's unique genre of soul.

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Shipping Policy

We will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send us a message. All shipments will ship Priority Mail 1-3 days. In some circumstances, USPS will not offer 2 day on priority shipments, only 3 day - depending on shipping locations. However, most will be 2-day shipping. Soul City Sound makes every effort to ship out SAME day so this mitigates the one day delay by the USPS.

Return Policy

New Items

Returnable within 14 days of delivery.

Used & Vintage Items

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

Returns are not a problem at all - as long as the returned item is in brand new condition for "new " items and is returned with all original manufacturer packaging and contents. For "used" and "vintage" items, the items must have arrived in a condition other than what is described for returns. Refunds will not be issued on damaged or scratched pedals, or if there are any signs of VELCRO. Buyer will have to pay for return shipping for these items.

There will be a 10% restocking fee on items over $1,000.

*DO NOT ATTACH SHIPPING LABELS TO THE PRODUCT BOX*
Returns with the shipping label affixed to the product packaging will result in a denial of the return.
It is the buyer's responsibility to obtain full value shipping insurance on the returned item to ensure coverage if item is damaged during return shipping.

Defective Products: If a product is suspected of being defective, SCS will work with the manufacturer and customer to resolve the issue. If a defect is verified by the manufacturer - an RMA will be issued to the customer.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Missouri, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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