Vintage King Audio
- Troy, MI, United States
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For over 25 years, Vintage King Audio has been the preeminent leader in all things pro audio. Through our Reverb store, you’ll be able to browse a world-class selection of quality new, vintage, and used recording equipment backed by the most comprehensive warranty in the industry. We are committed to helping engineers, producers, and musicians find the right tools at the right price - every customer, every time.
Each piece of vintage and used gear sold through our Reverb store is serviced prior to shipment by our in-house technicians at the Vintage King Tech Shop. This incredible team of talented techs have over 100 years of combined experience and work hard to ensure that your new-to-you gear is ready to use out of the package.
From your first quality microphone to the console you dream about owning and everything in between, Vintage King Audio is all about creating quality sound. If you need help finding the right fit for your set-up or have questions a particular piece of gear, please give us a call at 888.653.1184.
Shipping Policy
Free shipping with tracking to the continental United States unless otherwise noted. Alaska, Hawaii, and international shipments may incur additional charges.
Return Policy
New Items
Returnable within 30 days of delivery.
Used & Vintage Items
Returnable within 30 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
We make returns easy
We do our best to help you choose the perfect gear, but if you don’t love it in the first 30 days after receipt, please contact customer service for a return authorization.
Contact customer service Monday-Friday from 10 AM and 6 PM Eastern Time. Email [email protected] or call 888.653.1184, and press 2. If outside the United States please call 1.248.591.9276.
Avoid Restocking Fees
Help us sustain our Easy Return policy. To reserve your right to return the gear within 30 days with no re-stocking fees please observe these steps upon receipt of item(s):
Keep all packaging in like-new condition. Open packaging gently and carefully.
- When opening package use scissors and try avoid tearing packaging.
- Take note of how components are packed.
Keep all items in new condition unless 100% sure you’re keeping the gear.
- Avoid scuffs and scratches in handling and rack mounting.
- We recommend rack mounting only after you’re certain you’re keeping the gear.
- If rack mounting, use plastic washers and beware of metal rack screws’ tendency to scratch rack-mount holes.
Include everything that came with your purchase. If equipment or accessories are damaged or missing, a re-stocking fee will apply upon return.
How to Return your Items
Domestic Returns:
- Contact Vintage King to obtain a Return Authorization (RA).
- Place a copy of the RA inside the package of the items for return.
- Write RA number anywhere on your airbill, not on the box or packaging.
- Returns must be complete including accessories and documentation with original packaging.
- You are responsible for return shipping costs including shipping insurance which is recommended to protect your items, as you are liable for items damaged during return shipment. Remember you own it until we receive it.
- Obtain a tracking number to provide proof of your return before the end of the 30-day grace period in order to avoid a re-stocking fee.
The following products are NOT returnable:
- Special Order Items - Items that are non-stocking and require special ordering
- Personal items - Items that require intimate contact with the body during use, including in-ear headphones and microphone windscreens
- Custom built cabling, mic input panels and stage boxes
- Software
- Computers
- Hard Drives
- Recording Master Tape
- Studio furniture, racks and chairs
- Items shipped via freight
We will inspect your return once it’s received. If you have met the above conditions and the items are all in like-new condition, you will get your choice of a full refund or credit on account.
- If any of the above conditions are not met, Vintage King reserves the right to charge a fee equal to our costs to return the item to like-new condition.
- NOTE: If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund or credit.
International Returns:
Important: In order to avoid unnecessary duties or taxes when returning your item(s), you MUST use the customs and shipping documents Vintage King provides along with your Return Authorization. Vintage King will refuse shipment of items when customer fails to use Vintage King provided customs and shipping documents or returns items without prior authorization. All costs are the sole responsibility of the customer.
- Contact Vintage King to obtain a Return Authorization (RA).
- Place a copy of the RA inside the package of the items for return.
- Write RA number anywhere on your airbill, not on the box or packaging.
- Returns must be complete including accessories and documentation with original packaging.
- You are responsible for return shipping costs including shipping insurance which is recommended to protect your items, as you are liable for items damaged during return shipment. Remember you own it until we receive it.
- Obtain a tracking number to provide proof of your return before the end of the 30-day grace period in order to avoid a re-stocking fee.
The following products are NOT returnable:
- Special orders
- Personal items (earphones, headphones, etc)
- Software
- Computers
- Hard Drives
- Tape
- Over-size or over-weight items
We will inspect your return once it’s received. If you have met the above conditions and the items are all in like-new condition, you will get your choice of a full refund or credit on account. If any of the above conditions are not met, Vintage King reserves the right to charge a fee equal to our costs to return the item to like-new condition. Note: we reserve the right to deny any return to any customer if there is any history of abusing the Vintage King return policy.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
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