World Music Supply
- Muncie, IN, United States
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World Music Supply is your one stop shop for outstanding values on a broad selection of music equipment. Whether you are looking for acoustic guitars, electric guitars, bass guitars, guitar amps, drum sets, recording equipment or just about anything else, you will find it at World Music Supply and at a great price.
Shipping Policy
SHIPPING
Most orders above $100 are eligible to receive free shipping.
Free Shipping applies to all orders shipping to the 48 contiguous United States (and some military shipments). Orders from Hawaii, Alaska, Canada and all international orders are typically shipped via USPS and are not free. If an order does not qualify for free shipping, please contact us (See Contact Number below) for an accurate shipping quote.
Please note, prices for US Postal shipments to Canada and military shipments overseas can vary drastically. We will ship Military orders free freight as long as the costs are in line with normal domestic shipments. If freight costs are excessive, which is often the case with FPO shipments, we reserve the right to re-quote freight cost. Due to USPS weight and size restrictions, there are some items that are simply to large and / or heavy to ship this way. We will always call for approval and to discuss options before making any changes.
If there are any concerns about your purchased item(s), please contact us and request an inspection of the item by one of our experts (See Contact Number below). We will be more than happy to send pictures, do full function and quality control tests, and face time during the inspection process, when requested.
We believe in saving the planet, so we recycle boxes. Some item(s) may arrive in a lightly used recycled box with markings different from the brand ordered.
REFUSED OR MISSED SHIPPMENTS:
Do not refuse any shipment. If a shipment is refused, the receiving party will be responsible for all costs. These costs include, but are not limited to the original shipping fees, return shipping fees, restocking fees, refusal fees, and any additional shipping cost to reship. Any shipment that is not accepted, refused a signature, missed all delivery attempts, provided incorrect information, and is returned to our facility, will not reship for free.
SHIPPING METHODS:
Our primary carrier is Fed Ex. We will use other carriers from time to time for certain circumstances (such as international orders). Some items may ship directly from a manufacturer, utilizing their preferred carrier.
CONTACT PHONE NUMBER:
1-800-867-4611
Return Policy
New Items
Returnable within 30 days of delivery.
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Order Cancelations:
Customers wanting to cancel an order before it ships may do so as follows:
If it has not been packaged and processed through our shipping department then there is no fee and a full refund shall be given. (we ship pretty quick so decide quickly).
Once an item has been processed through our shipping department we then have costs in the transaction. Someone has to process the order, pick the item, package it up, generate the shipping label, and put it on our dock for pickup. If an order is canceled at this point we have to pay someone to dig through the pallets on our shipping dock to find it (which can take some time if even possible), unpackage it, return it to inventory, reverse the sale in our system and issue a refund. etc. There are real costs in that, therefor we charge a cancelation fee ONLY on already processed orders awaiting pickup to cover our costs. The already processed item cancelation fee (waived if not processed yet) is 5% with a minimum of $15.00 and a maximum of $30.00 cancelation fee (this does not apply to any other fees)
RETURN AN ITEM(S):
1. Call us for an RMA # (Return Merchandise Authorization). See Contact Number below.
2. Pack your item(s) securely with all materials in tact exactly as your received it. If the item shows any wear or scratches at all or if packaging is ripped or torn and not neatly cut open, or you don't have all the packaging or materials or original, STOP! Think if you really want to return it as without being exactly as received we cannot resell it as new and must sell it as used which means the refund would be deducted down to a used item (up to 50%).
2. Ship us the item(s). Please, Write the RMA # on the return label, NOT on the box. We recycle our boxes and charge for any box written on by the customer.
3. Once the item(s) have been received and inspected, any refunds, replacements, exchanges, etc... will be
authorized and completed by our staff.
4. Shipping is a service that was provided and the cost must be returned to us as well. Therefor, shipping costs will be deducted from any and all refunds regardless of your reason for return.
RESTOCKING FEE:
As long as the item(s) are returned in the EXACT same condition and packaging as received within 30 days of the invoice date, we do not charge a restocking fee. If there is any scratches at all or wear or missing or altered packaging the refund may be deducted up to 50% or refused.
INCORRECT ORDER DELIVERED:
In the rare event we have sent an incorrect order, please contact us within 48 hours (See Contact Number below). We will issue a FedEx "call tag" to have the items picked up and returned to our facility. If a call is placed outside of the 48 hour grace period, we reserve the right to charge return shipment fees to the receiving party. All return shipments for this service will be picked up as ground freight only.
DAMAGED ORDERS:
Don't worry. We have less than 1/2% damage rate! But, just in case, Below are some helpful guidelines.
1. Do not refuse a shipment. (Even if the driver says to)
2. Immediately open, document (pictures), and inspect all shipments.
*A damaged box does not mean a damaged product.
3. If damage is found, call us immediately and we will resolve the situation. (See Contact Number below)
*We reserve the right to refuse damage claims outside of 72 hours after delivery.
4. Customer service is our number 1 priority. We will do everything in our power to resolve the issue as fast as
possible.
DAMAGED ORDER REPLACEMENT:
All damaged item(s) must be shipped and received by our facility before the replacement product(s) will be released for shipment. If the replacement item(s) need to be expedited prior to our facility receiving the damaged item(s), full payment for the replacement item(s) will be required. The cost of the original damaged item(s) will be refunded as soon as our facility receives and inspects them.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Allow 2-4 business days (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds can take up to 4 days to show on your credit card once processed.
I DAMAGED MY PRODUCT! CAN I STILL RETURN IT?
We take these on a case to case basis. Contact us at the number provided below.
CAN I RETURN A PRODUCT BECAUSE IT IS NOT SET-UP OR TUNED OR IF i DONT LIKE THE ACTION OR ADJUSTMENT?
All musical instruments made of wood will change when the climate changes. Please contact us at the number below and we will advise whether an issue is standard setup / maintenance or a defect. You may return your item, however, we DO NOT provide for return shipping, return shipping labels, or pay return shipping. Setup adjustment upon delivery is something that is the customers responsibility. Guitars can change when shipped. Setup should always be done after a guitar acclimates to its new environment.
WHAT OTHER RETURN POLICY EXCLUSIONS MIGHT I NEED TO KNOW?
We reserve the right to open and inspect any item before shipping and do so with almost all items. The majority of stringed instruments are opened and inspected, so it is likely to be re-taped. If you want an item in a factory sealed box, untouched by us, please call and request this in advance, however, you are responsible for all costs incurred that could have been prevented by inspecting and discovering a problem. If you disallow us to inspect it, you are responsible for all costs if something isn't right.
Exchange only items include: Custom made items, Used items, Microphones (wireless or wired), all recording devices, any perishable item, cymbals, guitar pickups, any form of fluids, fog smoke or haze machines or parts and Oversized items including drum sets, PA Speakers, Guitar Cabinets, Guitar Packages, Light trussing, or any item over 50lbs. These items are exchange only for the same model if defective. Used Items are sold as is without warranty and are not returnable for any reason except approved shipping damage claims when damaged by the carrier.
CONTACT PHONE NUMBER:
1-800-867-4611
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||